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Hipgeek Privacy Policy
Your privacy is very important to us. We do not sell or rent
your personal information to third parties for their marketing
purposes without your explicit consent. Please read this privacy
policy to learn more about the ways in which we use and protect
your personal information. We want you to fully understand our
privacy practices and therefore, in addition to this Privacy
Policy, we have created Privacy Central to help you fully evaluate our practices and answer
privacy questions.
If you have additional questions, you may send email to privacy@hipgeek.co.uk.
The privacy practices of this statement apply to our services
available under the domain and subdomains of Hipgeek.co.uk (the "Site")
and apply generally to our subsidiaries or joint venture websites
whose specific privacy policies are available from our Privacy
Central pages. By visiting this website you agree to be
bound by the terms and conditions of this Privacy Policy. If
you do not agree please do not use or access our Site.
This Privacy Policy describes the information, as part of the
normal operation of our services, we collect from you and what
may happen to that information. Although this policy may seem
long, we have prepared a detailed policy because we believe you
should know as much as possible about Hipgeek's practices so that
you can make informed decisions. All of our subsidiaries and
joint ventures operate under similar privacy practices as described
in this Privacy Policy and, subject to the requirements of applicable
law, we strive to provide a consistent set of privacy practices
throughout the global Hipgeek trading community.
By accepting the Privacy Policy and the User Agreement in registration,
you expressly consent to our use and disclosure of your personal
information in accordance with this Privacy Policy. This Privacy
Policy is incorporated into and subject to the terms of the Hipgeek
User Agreement. This Privacy Policy is effective upon acceptance
in registration for new registering users, and is otherwise effective
on May 25th, 2003 for all users. The previous amendment to this
Privacy Policy was effective for all users on April 19th, 2002.
| A Special Note About
Children |
To top |
Children
(persons under the age of 18) are not eligible to use the
Site unsupervised and we ask that children do not submit
any personal information to us. If you are under the age
of 18, you may only use this Site in conjunction with and
under the supervision of your parents or guardians.
Our primary purpose
in collecting personal information is to provide you
with a safe, smooth, efficient, and customized experience.
This allows us to provide services and features that
most likely meet your needs, and to customize our service
to make your experience safer and easier. We only collect
personal information about you that we consider necessary
for achieving this purpose.
In general, you can browse the Site without telling
us who you are or revealing any personal information
about yourself. Once you give us your personal information,
you are not anonymous to us. If you choose to use our
services, we may require you to provide contact and identity
information, billing information, shipping information
and other personal information as indicated on the forms
throughout the Site. Where possible, we indicate which
fields are required and which fields are optional. You
always have the option to not provide information by
choosing not to use a particular service or feature.
Under some circumstances we may require some additional
financial information, such as, but not limited to: if
you are registering using an email account at a free
email service, or registering to sell on the Site. We
use your financial information, including credit card
information to verify the accuracy of your name, address,
and other information, as well as to bill you for your
use of our services.
We automatically track certain information based upon
your behavior on the Site. We use this information to
do internal research on our users' demographics, interests,
and behavior to better understand, protect and serve
you and our community. This information may include the
URL that you just came from (whether this URL is on the
Site or not), which URL you next go to (whether this
URL is on the Site or not), your computer browser information,
and your IP address.
We use data collection devices such as "cookies" on
certain pages of the Site to help analyze our web page
flow, measure promotional effectiveness, and promote
trust and safety. "Cookies" are small files placed on
your hard drive that assist us in providing our services.
We offer certain features that are only available through
the use of a "cookie". We also use cookies to allow you
to enter your password less frequently during a session.
Cookies can also help us provide information that is
targeted to your interests. (Learn more about why we
use cookies).
Most cookies are "session cookies," meaning that they
are automatically deleted from your hard drive at the
end of a session. You are always free to decline our
cookies if your browser permits, although in that case
you may not be able to use certain features on the Site
and you may be required to reenter your password more
frequently during a session.
Additionally, you may encounter "cookies" or other similar
devices on certain pages of the Site that are placed
by third parties. For example, if you view a web page
created by a user, there may be a "cookie" placed within
that web page. We do not control the use of cookies by
third parties.
If you choose to bid, buy or sell on the Site, we collect
information about your bidding, buying and selling behavior.
We also collect other users' comments about you in our
feedback area.
If you establish a credit account with us to pay the
fees we charge, we collect some additional information,
such as a billing address, a credit card number and a
credit card expiration date and tracking information
from checks or money orders.
If you choose to post messages in our Caf?s, chat rooms
or other message areas or leave feedback for other users,
we will collect that information you provide to us. We
retain this information as necessary to resolve disputes,
provide customer support and troubleshoot problems as
permitted by law.
If you send us personal correspondence, such as emails
or letters, or if other users or third parties send us
correspondence about your activities or postings on the
Site, we may collect such information into a file specific
to you.
If you register for Hipgeek on another web site or use
a web site providing a service for Hipgeek or a web site
that helps facilitate your activity on Hipgeek, that web
site may provide personal information about you and your
transactions back to Hipgeek.
| Our Use of
Your Information |
To
top |
We
use your personal information to facilitate the services
you request. We use your personal information in
the file we maintain about you, and other information
we obtain from your current and past activities on
the Site to: resolve disputes; troubleshoot problems;
help promote safe trading; collect fees owed; measure
consumer interest in our products and services, inform
you about online and offline offers, products, services,
and updates; customize your experience; detect and
protect us against error, fraud and other criminal
activity; enforce our User Agreement; and as otherwise
described to you at the time of collection. At times,
we may look across multiple users to identify problems
or resolve disputes, and in particular we may examine
your personal information to identify users using
multiple User IDs or aliases. We may compare and
review your personal information for errors, omissions
and for accuracy.
If you choose to list an item for sale on the Site
or open a credit account, or otherwise provide us
with your financial information, we use your address
and billing information to bill you and provide associated
support.
You agree that we may use personal information about
you to improve our marketing and promotional efforts,
to analyze site usage, improve our content and product
offerings, and customize the Site's content, layout,
and services. These uses improve the Site and better
tailor it to meet your needs, so as to provide you
with a smooth, efficient, safe and customized experience
while using the Site.
You agree that we may use your personal information
to contact you and deliver information to you that,
in some cases, are targeted to your interests, such
as targeted banner advertisements, administrative
notices, product offerings, and communications relevant
to your use of the Site. By accepting the User Agreement
and Privacy Policy, you expressly agree to receive
this information. If you do not wish to receive these
communications, we encourage you to opt out of the
receipt of certain communications on the notification preferences
page. You may make changes to your notification
preferences at any time.
| Our Disclosure
of Your Information |
To
top |
As
a matter of policy, we do not sell or rent any
of your personal information to third parties
for their marketing purposes without your explicit
consent. However, the following describes some
of the ways that your personal information may
be disclosed in the normal scope of business
to provide our services.
We aggregate (gather up data across all
user accounts) personal information and disclose
such information in a non-personally identifiable
manner to advertisers and other third parties
for their marketing and promotional purposes.
However, in these situations, we do not disclose
to these entities any information that could
be used to identify you personally. Certain information,
such as your name, email address, password, credit
card number, and bank account number, are not
disclosed to these third parties in a personally
identifiable manner without your explicit consent.
Your User ID is displayed throughout the
Site and is therefore available to the public.
All of your activities on the Site will be
identifiable to your User ID. Other people can
see your bids, items that you have purchased
in the past, your feedback rating and associated
comments, your postings on the Site, and so on.
Therefore, if you associate your name with your
User ID, the people you have revealed your name
to will be able to personally identify your Hipgeek
activities. Although our pages are coded with
robot exclusion headers, others may illegally
attempt to automatically collect your email address
from the Site. We describe how to change your
email and User ID below in Section 8. We also
provide a number of ways to allow other users
to find out more about you and your site activities,
such as our feature that allows users to quickly
see all of the items you are offering at the
time. If you are involved in a transaction, we
have features that allow other users to view
your email address and obtain your contact and
shipping information to help complete the transaction.
Further, we may send out notices to you or other
community members regarding suspicious activity
or policy violations on the Site.
| External
Service Providers |
To
top |
There are a number of separate services
offered by third parties that we refer to as
external service providers that may be complementary
to your use of the Site (e.g. listing agents,
escrow, authentication, mediation, shipping,
packaging). If you choose to use these separate
services, disclose information to the external
service providers, and/or grant them permission
to collect information about you, then their
use of your information is governed by their
privacy policy. We do not disclose your personal
information to external service providers unless
you provide your explicit consent. With your
consent we may provide some of your personal
information to the external service provider
offering such services, for your convenience.
To prevent our disclosure of your personal information
to an external service provider, you can decline
such consent or simply not use their services.
Because we do not control the privacy practices
of these third parties, you should evaluate their
practices before deciding to use their services.
Users who register on an Hipgeek co-branded web
site (for example, CompuServe, AOL.com, and AOL)
grant Hipgeek permission to pass your email address
back to that co-branded web site. The use of
your email address by the co-brand web sites
is limited by their applicable privacy policies.
| Internal
Service Providers for Our Operations |
To
top |
We may use third parties that we refer to as
internal service providers to facilitate or outsource
one or more aspects of the business, product
and service operations that we provide to you
(e.g., search technology, discussion boards,
bill collection, affiliate and rewards programs,
co-branded credit cards) and therefore we may
provide some of your personal information directly
to these internal service providers. These internal
service providers' are subject to confidentiality
agreements with us and other legal restrictions
that prohibit their use of the information we
provide them for any other purpose except to
facilitate the specific outsourced Hipgeek related
operation, unless you have explicitly agreed
or given your prior permission to them for additional
uses. In some instances, the internal service
provider may collect information directly from
you (such as for Hipgeek surveys or for a co-branded
credit card). In these cases, you will be notified
of the involvement of the internal service provider,
and all additional information you provide them and their additional uses will
be strictly up to you. If you provide additional information to an internal
service provider directly, then their use of your personal information is governed
by their applicable privacy policy.
| Other
Corporate Entities |
To
top |
We share much of our data, including personal
information about you, with our subsidiaries
and joint ventures that are committed to serving
your online trading needs and related services,
throughout the world. To the extent that these
entities have access to your information, they will treat it at least as protectively
as they treat information they obtain from their other users. Our subsidiaries
and joint ventures follow privacy practices no less protective of all users
than our practices described in this document, to the extent allowed by applicable
law. Hipgeek, its subsidiaries, its joint ventures, or any combination of such,
will share some or all of your personal information with another business entity
should we plan to, merge with, or be acquired by that business entity. Should
such a combination occur, we will require that the new combined entity follow
this privacy policy with respect to your personal information. If your personal
information will be used contrary to this policy, you will receive prior notice
in as provided in Section 12 ("Notice").
Hipgeek.co.uk cooperates with law enforcement inquiries,
as well as other third parties to enforce laws,
such as: intellectual property rights, fraud
and other rights, to help protect you and the
Hipgeek community from bad actors. Therefore, in
response to a verified request by law enforcement
or other government officials relating to a criminal
investigation or alleged illegal activity, we
can (and you authorize us to) disclose your name,
city, state, telephone number, email address,
UserID history, fraud complaints, and bidding
and listing history without a subpoena. Without
limiting the above, in an effort to respect your
privacy and our ability to keep the community free from bad actors, we will
not otherwise disclose your personal information to law enforcement or other
government officials without a subpoena, court order or substantially similar
legal procedure, except when we believe in good faith that the disclosure of
information is necessary to: prevent imminent physical harm or financial loss;
or report suspected illegal activity. Further, we can (and you authorize us
to) disclose your name, street address, city, state, zip code, country, phone
number, email, and company name to Hipgeek VeRO Program participants under confidentiality
agreement, as we in our sole discretion believe necessary or appropriate in
connection with an investigation of fraud, intellectual property infringement,
piracy, or other unlawful activity.
Due to the existing regulatory environment,
we cannot ensure that all of your private communications
and other personal information will never be
disclosed in ways not otherwise described in
this Privacy Policy. By way of example (without
limiting the foregoing), we may be forced to
disclose personal information to the government
or third parties under certain circumstances,
third parties may unlawfully intercept or access
transmissions or private communications, or users
may abuse or misuse your personal information
that they collect from the Site. Therefore, although
we use industry standard practices to protect
your privacy, we do not promise, and you should
not expect, that your personal information or
private communications will always remain private.
| Your
Use of Other User's Information |
To
top |
In
order to facilitate interaction among all
Hipgeek community members, our Site allows you
limited access other users' contact and shipping
information. As a seller you have access
to the User ID, email address and other contact
and shipping information of the buyer or
winning bidder(s), and as a buyer or winning
bidder you have access to the User ID, email
address and other contact information of
the seller.
By entering into our User Agreement, you
agree that, with respect to other users'
personal information that you obtain through
the Site or through an Hipgeek-related communication
or Hipgeek-facilitated transaction, eBay hereby
grants to you a license to use such information
only for: (a) Hipgeek-related communications
that are not unsolicited commercial messages,
(b) using services offered through Hipgeek (e.g.
escrow, insurance, shipping and fraud complaints),
and (c) any other purpose that a user expressly
agrees to after you tell them the purpose
you would like to use it for. In all cases,
you must give users an opportunity to remove
themselves from your database and a chance
to review what information you have collected
about them. In addition, under no circumstances,
except as defined in this Section, can you
disclose personal information about another
user to any third party without our consent
and the consent of that user. You agree that
other users may use your personal information
to communicate with you in accordance with
this Section. Note that law enforcement personnel,
VeRO program participants, and other rights
holders are given different rights with respect
to information they access.
Hipgeek and our users do not tolerate spam.
Therefore, without limiting the foregoing,
you are not licensed to add an Hipgeek user,
even a user who has purchased an item from
you, to your mail list (email or physical
mail) without their express consent. To report
Hipgeek related spam to Hipgeek, please contact
us.
You
may not use the Email This Item to a
Friend service or other email services
that we offer to send spam or otherwise
send content that would violate our User
Agreement. We do not permanently store
email messages or the email addresses
sent from these tools.
If you send and email using the Email
This Item to a Friend service to an email
address that is not registered in our
community, we do not use that email address
for any purpose other than to send your
email. We do not rent or sell these email
addresses.
| Control
of Your Password |
To
top |
You
are responsible for all actions taken
with your User ID and password, including
fees charged to your account. Therefore
we do not recommend that you disclose
your Hipgeek password to any third parties.
If you choose to share your User
ID and password or your personal
information with third parties, you
are responsible for all actions taken
with your account and therefore you
should review that third party's
privacy policy. If you lose control
of your password, you may lose substantial
control over your personal information
and may be subject to legally binding
actions taken on your behalf. Therefore,
if your password has been compromised
for any reason, you should immediately
change your password as detailed
in Section 8.
| Accessing,
Reviewing and Changing Your Personal
Information |
To
top |
We
offer you the ability to automatically
review and change the information
you submit to us by logging into
the Site and entering in the new
information yourself. Generally,
we will not modify your personal
information based on your request
because it is very difficult to authenticate
your account manually. You can change
your user Id, email address, contact
information, financial information,
shipping information and user preferences
by going the preferences and setup
section in My Hipgeek. You must promptly update
your personal information if it changes
or is inaccurate. Once posted, you
may not be able to change or remove
any public postings made on the Site
including our chat rooms or other
message areas or the feedback area.
Upon your request, we will deactivate
your account, contact information,
billing information, shipping information,
and financial information from our
active databases. To make this request,
email privacy@hipgeek.co.uk.
Such information will be deactivated
as soon as reasonably possible based
on your account activity and in accordance
with our deactivation policy and
applicable law.
We will retain in our files some
personal information you have requested
to remove to prevent fraud, collect
any fees owed, resolve disputes,
troubleshoot problems, assist with
any investigations, enforce our User
Agreement and comply with legal requirements
as is permitted by law. Therefore,
you should not expect that all of
your personal information will be
completely removed from our databases
in response to your requests. However,
such personal information will be
deactivated from public and member
viewing and will only be available
to select Hipgeek personal.
| Other
Information Collectors |
To
top |
Except
as otherwise expressly included
in this Privacy Policy, this
document only addresses the use
and disclosure of information
we collect from you. To the extent
that you disclose your information
to other parties, whether they
are bidders, buyers or sellers
on our site or other sites throughout
the Internet, different rules
may apply to their use or disclosure
of the information you disclose
to them. Since Hipgeek does not
control the privacy policies
of third parties, you are subject
to the privacy policies of that
third party. We encourage you
to ask questions before you disclose
your personal information to
others.
Your information is stored on
Hipgeek.co.uk's servers located in
the United States. We use procedural
and technical safeguards to protect
your personal information against
loss or theft as well as unauthorized
access and disclosure to protect
your privacy, including encryption, "firewalls" and
Secure Socket Layers. We treat
data as an asset that must be
protected against loss and unauthorized
access. We employ many different
security techniques to protect
such data from unauthorized access
by users inside and outside the
company. However, "perfect security" does
not exist on the Internet.
It
is our goal to make our privacy
practices easy to understand.
We have created easy-to-read
summaries, privacy principles,
a privacy chart and, are
working on privacy enhancing
technology to help summarize
our full privacy policy.
If you have questions about
any part of this summary
or if you would like more
detailed information, we
encourage you to review our
full privacy policy.
We
may amend this Privacy Policy
at any time by posting the
amend terms on the Site.
All amended terms shall automatically
be effective 30 days after
they are initially posted
on the Site. In addition,
we will notify you in accordance
with your Notification Preferences. |
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